No refund or exchange is possible on these items:
ALL these items are FINAL SALE!
For all other goods, it is possible to return or exchange within 14 days of purchase and only with the receipt and the original packaging.
If the product appears to have been tampered with or is missing an item, that product is no longer applicable for exchange or return.
To cancel your order and receive a full refund, the deadline to submit your request is 72 hours prior to delivery or pickup time.
You may not be able to change or cancel an order if the request is made on the day of delivery or pickup time. Once the balloons have been inflated or prepared, they are non-refundable.
Giggles is not responsible for the balloons if there was no one available to accept the delivery. Giggles is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If we need to make another delivery attempt, the customer assumes responsibility for the extra charge.
Delivery time can only be modified based on availability.
If you wish to make a cancellation or modification, please send your request by email to firstname.lastname@example.org or call us at 514-363-9472. Do not consider your order cancelled or modified until you have spoken with one of our specialists.